Payment Options   Cupdepot.com accepts major credit cards (Visa, Mastercard & Discover) and Paypal Payments.  Backorders   You will be notified that the item is on backorder status if it is out of stock. Once the item is back in stock, we will notify you and wait for your confirmation to proceed with the order. You will not be charged for the item and shipping costs for the item until it is back in stock and shipped to you. If you decide to cancel the backorder, please email us at csr@cupdepot.com or contact us using our Contact Form and include the following information in your email: 1. Customer Name  2. Order Number   3. Item Number & Order Quantity     Shipping Policy   Cupdepot.com. ships via FedEx ground.  For large orders, we will determine whether a commercial trucking company will be more cost efficient for the shipment.  Our order department will contact you to confirm that the order has been processed.    For your convenience, we will provide a tracking number for you to track your order.  On most orders, we ship on the next business day if we receive your order by 12:00pm (PST).  However, our normal order processing time is one to three business days.  Any orders received on weekends (Saturday and Sunday) or on a holiday will begin processing on the next available business day (Monday through Friday). If your order is subject to any delay (i.e., back order or further credit card verification), we will notify you immediately.  Once your order is delivered to the carrier(i.e., FedEx or commercial trucking companies), you will receive a confirmation email that your order has been filled and shipped. Your tracking number will be provided for your reference. We reserve the right to charge additional fees for special requests such as rush order, special delivery arrangement that may apply. In such cases, we will contact the customer prior to the shipment.    Everything is free of shipping and handling charges on this website! The Free Shipping promotion only applies to Continental USA (48 states)and does not apply to special delivery methods (rush order, same day or second day delivery, air deliverty and etc.) Free shipping does not apply to areas outside of Continental USA (48 states) and military bases. We are unable to deliver to postal office boxes, military bases, APO, Alaska, Hawaii, PR (Puerto Rico) and areas outside of continental USA. For more information, please contact our office.   Damaged/Missing Shipments    For all  damaged products  or missing shipments caused by carrier (FedEx or Trucking) mishandlings, Cupdepot.com will reship the products to you via FedEx Ground ONLY. Return / Exchange Policy on Unopened Merchandise   Cupdepot.com guarantees that our products are manufactured with top craftsmanship and quality ingredients. If at any time you find that the product is unsatisfactory and would like to request a Return Merchandise Authorization Number (RMA No.), please contact us at 626.857.1988 (See How to Obtain an RMA No**) Further instructions will be sent to you along with the RMA No.    Our obligation to the original purchaser under this guarantee shall be limited only to exchange or store credit within thirty (30) days from date of purchase of any equipment or perishable items to be defective under normal use and service conditions as determined by us. This guarantee shall not apply to products, which have been subject to alteration, abuse, accident or misuse. Any exchange should be shipped as quickly as possible upon receipt of the defective merchandise. A 20% restocking fee will be applied to all returned items. Customers are responsible for the shipping costs of the returned items. Please enclose the following information when returning the merchandise to Cupdepot.com:   - Your name and complete address with zip code  - Your order number & RMA number   - The Item No. and quantity you are returning   - A digital picture of the product for showing the problem (if applicable) Please send the merchandise and above information to the following address: Cupdepot.com ( a division of Lollicup USA Inc.) Attn: Return Merchandize Department,   1100 Coiner Court.,    City of Industry, CA. 91748  How to get an Return Merchandise Authorization Number   Email us at csr@cupdepot.com or fill out the Contact Form. Make sure to include the following information: 1. Your name and complete address with zip code  2. Your order number & RMA number   3. A description of the problem you are having ( if applicable).    4. A digital picture of the product, showing the problem (if applicable).    5. Once an RMA No. has been issued, the product must arrive at our office NOTE: Cupdepot.com. reserves the rights to refuse any returns that are not sent back within 15 days of the issuance of RMA No.  Privacy Policy   When accessing our Website, Cupdepot.com will gain certain information about you during your visit. How we will handle information we obtain depends upon what you do when visiting our site. If you visit our site to read or download information on our pages, we collect and store only the following information: The name of the domain and/or IP address from where you access the Internet; the date and time you access our site and the Internet address of the website you used to link directly to our site. If you identify yourself by sending us e-mail contains personal information, then the collected information will be solely used to respond to your message. The collected information is for statistical purposes. Cupdepot.com uses software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure this service remains available to all users, Cupdepot.com uses software programs to monitor network traffic to identify unauthorized attempts such as uploading or changing information or other causes that damage the web site. Cupdepot.com will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or transferred to unaffiliated third parties without the approval of the user at the time of collection.  Members' Personal Information WE TAKE SPAM EMAILS, FRAUD, AND PRIVACY ISSUES VERY SERIOUSLY, therefore, we are highly protective of our customer’s personal information and do not share our customer’s personal information with anyone. Our web site uses customer contact information from the registration form to send our customer information about their order, saving coupons and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list.    IP Addresses   Access to your IP address assists Cupdepot.com with problem analysis and site administration. In addition to identifying you and your shopping cart, your IP address helps Cupdepot.com gathers broad demographic information.    Feedback Form   Cupdepot.com provides a customer support form for customers to submit any comments or requests for additional information on the products and services.     Links to Other Sites  This site contains links to other Internet sites. Cupdepot.com is not responsible for the privacy practices or the content of any such web sites. If you find objectionable material on a linked site or if there is a problem linking to another site from Cupdepot.com, please contact the Webmaster at webmaster@cupdepot.com Security  Cupdepot.com has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. At Cupdepot.com, we do not keep customer credit card information. Credit card information is only used for the authorized payment processor.     Contacting the Web Site  If you have any question about the privacy and security statement, please contact us at 626.965.8882. If you have experienced any technical difficulties, please contact webmaster@cupdepot.com